Hi to you all, not been on here for a while. Anyway, Libra --- they have done it to us again!
With regard to this particular occasion, I managed to get them on the phone and was told that 'the contract lawyers will not be back in the UK for about two weeks, when they will decide on action' (what a way to run things, this sort of thing didn't happen when I was in travel - not that I was aware of, anyway!) So when I questioned the prospect of waiting around for this 'action' before we could get refunded I was advised that we could cancel now and receive a refund. (I had in fact researched the directors in Cyprus, ready for a fight!!) I do hope it's going to be quick and easy. I don't fancy waiting around to see what will happen, and since we were booked in Horizon and Marinos has said they are not using Libra, there isn't much point in doing that anyway.
They told me they have taken Arillas off sale and I have my doubts as to whether they will reinstate it, which is a terrible shame.
I think this sort of behaviour by tour operators is despicable, dropping accommodation, last minute change of resorts etc. and it really makes me mad.
Like so many, we now have to re-book and in our case find availabilty near to the 'front' with as little walking as possible, and if we go 'independant' it will, of course, be more expense.
Over the years that we have been to Arillas, we have done 'independant' so that's not a problem for us, but there are friends of ours who, apart from the expense, would find that a bit daunting, and therefore might decide to take an easier option to go elswhere on a package. That would be even more of a shame for Arillas.
Well, I just thought I would give you this update and hope it helps.
Mavis