Dear Mr Charlie,
I’m writing this post to tell you that I have the opinion that you did the right think to post your view in our forum there is absolutely nothing wrong with that.
A complain is always good as it can be used for the good and betterment of the actual problem. In fact I have been self educated in order to run our business, the website, languages etc. my biggest source of knowledge has been through the feedback of our customers, which can be a compliment or complain.
I’ was very sorry to hear that you did not enjoy your meals in our taverna.
In the 35 years of its existence you are not the first and definitely not the last customer with a complain.
Having been a tourist several times my self, I know how awful and disappointing it can be to have your evening spoiled by a highly recommended establishment.
I remember you quite well (as I always do in such cases) I also recall the conversation we had about the lamb. I probably did not use the right word to apologize by just saying “this how we make it here” it just came out of my voice as we had already served a dozen of portions of the lamb and everyone else I asked (like I did with you) said it was delicious. So I presumed that you have had an unlucky portion (and your wife said that she cooks lamb some times with the same result) so at this point I did ask you about offering you something else and as you did not accept it I understood how offended you were and decided not to charge you for that portion in the end.
What makes me feel very worry is that you are not referring about the above, as it was, but you have just edited it and kept the worse part of our conversation?
I suppose you did this because the second visit in our Taverna a couple of days later was either not good enough and that has made you very upset. I must say I feel very bad that it did not come in to my attention. If it would, then I would have not accepted that you pay at all, as this is my policy. I would really appreciate if you could remind me what exactly you had and what was wrong with it. This is for me very important in order to improve our service and quality or even the way of communicating with our customers.
As a website administrator I feel very bad that all these has happened as the “brouklis Addicts” have all tried to support the Taverna by insulting you in a very unfair way with some of their posts, this shouldn’t be happening but it is my fault that I allowed it to continue.
What also worries me is that when people do reviews about other tavernas where their owners have no access or knowledge of the internet which can bring my self in to a difficult position as a web administrator AND taverna owner. This the only reason why I do not officialy have “food reviews” in our website in order to avoid this kind of "forum wars".
Never the less, the most important thing is that you have had a nice holiday and hopefully you have the wish to come back in Arillas .
This is the reason why I have created the website and forum of Arillas, and this is the reason why I always say to our customers “ if you like something about Arillas, You can tell anyone else. If there is something you don’t like please be welcome to tell US".
Yours sincerely
Dimitris