Hi all, as promised a little update regarding our fight with Thomas Cook about the errr, shall we say well documented on this thread problems last year.
Basically TC have washed their hands of it and ABTA, because TC offered us the "standard" pathetic TC £90 voucher with conditions of use (read back we are not the only ones to get this offer for a whole host of different problems) are also washing their hands of it and suggest arbitration. This of course costs us at least £70 just to start. Basically ABTA give you a reference number for your complaint should it not be resolved and they feel that the tour operator have made some kind of effort, no matter how piterful and this allows you to take it further at your expense...........bit like a crime number with the Police for the insurance man.....sort of fits well from our experiences
Basically unless your holiday is cancelled you are p***ing into the wind on your own.
As you can guess we are not taking it further as £70 is a nice night out on Holiday. We will be back in Arillas, hopefully 2010 as this summer its a family get together in Crete, but Caz's parents have two holidays this year and hit Arillas in June, back at the Akti....lucky them
Thanks for all the comments and feedback relating to this thread, but for us this is the end of the very long moan. I hope the AB pulls it round in 2009 and to all you lucky people holidaying in Arillas in 2009......have a wonderful time.
Gary and Carolyn
PS we never accepted the TC voucher, would have choaked on it after all this