I've been reluctant to post for all the reasons JohntheRef has given, but like him, I am very pleased that the tone has been so constructive. In large part because Truth has been equally constructive in his approach to sharing this issue.
I believe that Olga provides an important aspect of Arillas without which we would all be the poorer. We never use anything but the currency exchange, but she is always welcoming and friendly to us. Long may she continue.
God forbid that this forum should only be about people like me saying nothing but how "perfect" everything there is. It may be "perfect" for me, because "perfection" is about things being delightfully imperfect as far as I am concerned. In my ten years, I have seen many sides of the place I love. Worse sides than many. But for me it is the right place to spend my time. I would be bored witless if there were nothing wong or challenging from time to time. And it is quite right that these should be aired freely and courteously on our forum.
Phil