mmmm not surprised!
we had a similar experience a couple of years ago we were waiting for them in the travel agents, after an hour the agent phoned them, they had obviously forgotten, a few words were exchanged, then about 20 mins later a mini bus turned up, we drove like the clappers and then were deposited at the riding stables, no words exchanged at all!!!!!
wont be going riding again!!!
ger x