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Welcome to Arillas => Accommodation reviews => Package Holidays => Topic started by: Stuee b on May 04, 2012, 01:45:42 PM

Title: cancelled holiday
Post by: Stuee b on May 04, 2012, 01:45:42 PM
Hi does any one know what has happened to christos apartments we have just had a letter from Olympic to say that they have cancelled our holiday there and moved us to an apartment in Roda I am absolutely furious I booked because I wanted to come to Arillas not Roda. Have spoken to customer service and they said they can put me in Arillas if there is accomodation but I have just checked and there is nothing available.
Title: Re: cancelled holiday
Post by: Stuee b on May 04, 2012, 01:55:24 PM
Hi does any one know what has happened to christos apartments we have just had a letter from Olympic to say that they have cancelled our holiday there and moved us to an apartment in Roda I am absolutely furious I booked because I wanted to come to Arillas not Roda. Have spoken to customer service and they said they can put me in Arillas if there is accomodation but I have just checked and there is nothing available.
Title: Re: cancelled holiday
Post by: Jo Wissett on May 04, 2012, 01:59:24 PM
Oh no! Surely you should be able to get a refund? I would make a stand Stuee.
Title: Re: cancelled holiday
Post by: Val n Bill on May 04, 2012, 02:03:33 PM
Don't know anything about Olympic dropping Christos. Was your holiday soon?

You can take the option of a refund if they can't put you in the resort of your choice.
I would then book with either of the other two companies, or go independent, there are lots of properties available all through the season both independent and with Thomsons and T Cook.

Good luck and tells us where you book :)

          Val x
Title: Re: cancelled holiday
Post by: Val n Bill on May 04, 2012, 02:13:44 PM
Sorry just looked at you previous post, you said you booked for the end of May so there should be availability for you.

              Val x
Title: Re: cancelled holiday
Post by: Stuee b on May 04, 2012, 02:19:43 PM
hi Val

yes we are due to fly out on 28th May they will give us our money back but I have been looking and can not find anything at the price we originally paid we would have to pay at least 200 more. Also asked them about flight only and they said fine but then they would refund about 50 for the two of us and again when you take the cost of private rental and transfers then we will still be out of pocket by about 200 I am absolutely furious and there does not seem any way round it.Just noticed the accomodation they have offered us in Roda is the cheapest they have available at this time.
Title: Re: cancelled holiday
Post by: Stuee b on May 04, 2012, 02:24:37 PM
Hi Jo

Yes we can get a refund but I can not anything for the price we originally paid and we can't afford much more. I so fed up looks like we have no choice but to stay in Roda.

stu
Title: Re: cancelled holiday
Post by: Truth on May 04, 2012, 02:24:49 PM
Disgusting that holiday companies FREQUENTLY get away with this " we can accommodate you with a similar holiday", well its NOT a similar holiday if its in a different resort !  We had it last year in Crete.
Title: Re: cancelled holiday
Post by: harold on May 04, 2012, 02:28:03 PM
Sally and I used to go to Roda years ago,we had some good holidays there,but then it started to get busy and changed for the worse,we have driven through there from Arillas and would never want to go back.I hope that you get something sorted as its not fair on you to be put into Roda when you booked Arillas.
Title: Re: cancelled holiday
Post by: harold on May 04, 2012, 02:29:55 PM
Ask them for compensation,you have nothing to lose
Title: Re: cancelled holiday
Post by: Truth on May 04, 2012, 02:41:41 PM
You can ask but they ALWAYS have all angles covered legally with these sort of things. It makes my blood boil !
Title: Re: cancelled holiday
Post by: Cheryl2307 on May 04, 2012, 03:13:15 PM
How awful, Stuee, you must be gutted.  I've done a search on Thomas Cook and it looks like Makris and Akti Arillas have availability on 28th May.  Why don't you see if you can have one of these options?  Good luck!
Title: Re: cancelled holiday
Post by: Jo Wissett on May 04, 2012, 03:17:16 PM
Stu, don't give up! You can get some amazingly cheap accomm in Arillas thayt would be in a much better position than christos. Give me your original price (if you don't mind that is!!) And we will find you something. What would be the price of flights if they gave you those? Tell us dates etc and we will get on the case!!!
Title: Re: cancelled holiday
Post by: BILLYB on May 04, 2012, 03:39:21 PM
were suppose to be going to christos on the 4th june and got a letrter this morning saying we were staying in roda . were fuming cos our son is coming out on the 11th to join us on his own ! Any ideas why theyve done this
Title: Re: cancelled holiday
Post by: Geoff on May 04, 2012, 04:35:14 PM
Looks like Olympic has dropped the North-West of Corfu completely. If you check their Corfu Resorts page Arillas, San Stefanos and Aghios Georgios are all missing from the list.
http://www.olympicholidays.com/greece/corfu/q.g.4352.3.q.html
???
Title: Re: cancelled holiday
Post by: Truth on May 04, 2012, 04:50:39 PM
This is not looking good. You can bet as well they knew months ago they were dropping the North West, they don't just suddenly decide this at the start of the season. That means they have been mis selling (thats being polite, fraudulantly selling is more accurate!) holidays to Arillas knowing that there would be no holidays to be had there.......
I KNOW for a fact that a friend of ours in Lesvos withdrew from a travel company SIX months before they took his property off their website. They were basically using his property and its good name to sell holidays to the island knowing that they were not contracted to him. Unreal !
Title: Re: cancelled holiday
Post by: GaryS on May 04, 2012, 05:27:37 PM
I would never accept anything these lot say. If I couldn't get Arillas I would demand say Kassiopi at the least as long as it was an upgrade. Failing that I would go for a full refund and rebook something like the Akti through TC. Then I would complain to Olympic on your return and be a right royal pain to them. It took us two years to get compo from TC for a different complaint, but 15+ letters later they gave in and funded part of our 2010 holiday to Arillas.

Don't let them win!
Title: Re: cancelled holiday
Post by: Anne on May 04, 2012, 05:42:35 PM
So sorry for you - as Jo said there shoud be some accomodation available this early in the season - have a look at the Marvel Hotel - they do free transfers too. Good luck xx
Title: Re: cancelled holiday
Post by: tsbs21 on May 04, 2012, 08:31:57 PM
I thought at one point Akti went with Olympic, are they not now then?  If they were Olympic should just swap you over.  No help to you but perhaps that should all warn us to not use Olympic as they have let Christos carry on trading even though we all knew what was happening and so do they.  Sorry though Stu - just get a bus to Arillas and/or keep complaining to Olympic. 
Title: Re: cancelled holiday
Post by: BILLYB on May 04, 2012, 08:42:42 PM
olympic say that christos contract was cancelled on the 1st may.If thats the case they must have known a while ago.i wont be booking with them again (cowboys). Looks like Roda it is ! gutted
Title: Re: cancelled holiday
Post by: GaryS on May 04, 2012, 09:44:39 PM
Akti in the UK is Thomas Cook, this year will be our third visit through TC to this hotel.
Title: Re: cancelled holiday
Post by: Jo Wissett on May 04, 2012, 11:09:47 PM
I say, take your refund get the cheapest possible flights you can find (try Easyjet, Manos, Monarch, Thomas cook, Thomson) then turn up, have a Mythos in the Marina with that gorgeous view and consider which way to walk! I promise you that you will not regret your decision! Live on the edge! :-)
Title: Re: cancelled holiday
Post by: BILLYB on May 05, 2012, 01:08:19 AM
Has anyone been in touch with christos to see whats going on ? We were wondering whether to phone Angela to see whats happening only we would rather cancel and go to christos if accommodation prices were right.  We've seen cheap flights but can't afford to pay more than we already have for the holiday
Title: Re: cancelled holiday
Post by: kevin.g on May 05, 2012, 12:21:51 PM
billyb
accommodation this time of the yr can range between e25-e35 p/d..for a studio or apt,,try phoning,, or do what many have done get a cheap flight ,then taxi to resort and sort it out when you get there,,im sure there will be plenty of beds to choose from ,,yammas........
Title: Re: cancelled holiday
Post by: PPMMAN on May 05, 2012, 12:58:46 PM
I say, take your refund get the cheapest possible flights you can find (try Easyjet, Manos, Monarch, Thomas cook, Thomson) then turn up, have a Mythos in the Marina with that gorgeous view and consider which way to walk! I promise you that you will not regret your decision! Live on the edge! :-)

AND ! AND ! Tell the good folk at The Marina  that Jo Wisset sent you >that,ll sort it ?? llol
Title: Re: cancelled holiday
Post by: vivian on May 05, 2012, 02:25:20 PM
Only my point of view but They made a contract with you for you to stay in Arillas and if you find anywhere which by the sounds of it you can they should pay the extra for you to stay there. Ring them and say if you dont get accomadation in Arillas you will be going to see a solicitar and taking the story to the papers. It might just work if you dont show any remous in voice. Best of Luck. Viv
Title: Re: cancelled holiday
Post by: Eggy on May 05, 2012, 06:26:09 PM
If it was me I would ask for compensation from moving from my desired desigation to another.

Then, if and when compensation is offered, take their Roda alternative, and then get a lift to Arillas, find an appt and go private.

Just before you are due to fly home get transport back to Roda,if only for your last day.

The appt owner in Roda would save on "cleaning duties",still be paid, and you use the compensation for an appt in Arillas.

There are many here in Arillas that would transfer you. (I gotta Punto!)

Cheers
Negg

Title: Re: cancelled holiday
Post by: Lindypops on May 06, 2012, 02:36:50 AM
Not look at that site again.
Title: Re: cancelled holiday
Post by: tsbs21 on May 06, 2012, 06:30:37 PM
I think we are getting confusing messages here, I don't think Olympic has dropped the whole of the NW of Corfu as Sidari, Roda etc are both in the NW and they are obviously still on as that is where people have been offered alternative accommodation.  I only know about Arillas and do not know if Olympic had places in San Stef, did they?   Assuming they did then Olympic have only droped the places very close to Arillas as well as Arillas it self.
Title: Re: cancelled holiday
Post by: Jo Wissett on May 07, 2012, 02:43:27 AM
That's some good advice Eggy. Never thought of that. Although it still means forking out extra for accomm that they hadn't accounted for. Hmmmm..
Title: Re: cancelled holiday
Post by: Jo Wissett on May 07, 2012, 02:46:10 AM
And ppmann, not only am I an ambassador for the Marinaki I also sent a party of 7 to Brouklis for their divine lamb chops! Think that in itself means an all expenses dream transportation to my swing..(Sniffle)
Title: Re: cancelled holiday
Post by: Jo Wissett on May 07, 2012, 10:26:35 AM
I have just done a quick search and bearing in mind I dont know if you are going for 1 week or 2 or which airport

Package deals: -

Mon 28th May for 1 week

Kaloudis - 596 in total (Thomson)
Akti 532 in total (Thomas Cook)
Makris 550 in total (Thomas Cook)
Mirage 618 (Thomas Cook)


Independant :-

Flights range from 119 return from Stanstead and 121 from Manchester with accom ranging from the 20 euro mark (Alexandros) or many many others.

Good luck in whichever path you choose and please let us know how it goes!
Title: Re: cancelled holiday
Post by: kevin.g on May 07, 2012, 11:52:08 AM
good researching jo ...i use ice-lolly .com ,as well ,not sure if they do arilas but worth checking out ,,xx
Title: Re: cancelled holiday
Post by: PPMMAN on May 07, 2012, 01:23:37 PM
And ppmann, not only am I an ambassador for the Marinaki I also sent a party of 7 to Brouklis for their divine lamb chops! Think that in itself means an all expenses dream transportation to my swing..(Sniffle)
Defo all expenses trip there Jo girl lol, just been on the phone to Dida she fully booked for July and  sept when i go for second trip had a job to get flights from Stanted to , arillas busy busy this season ? LUVSYA GIRL XX
Title: Re: cancelled holiday
Post by: BILLYB on May 07, 2012, 01:52:14 PM
Cheers Jo but we've decided just to go to Roda cos of the hassle . We only paid about 700 for 2 weeks and then our son is coming out to us which would mean changing his holiday as well . Its such a shame cos we came to Arillas last year for the 1st time and loved it.But we'll be back deffo not with Olympic though .
Title: Re: cancelled holiday
Post by: Stuee b on May 07, 2012, 02:48:59 PM
Just want to say thank you so much for everybody's comments and advice just one more reasont why I would so love to come back to Arillas you people are in a league of your own. Sorry we have replied before but we have been working all weekend. I will spend the next couple of days trying to find those cheap flights and hopefully we will see some of you at the end of May. If that does not work and we do end up in Roda I have told Jacqui I ma goung to hire a car and we will drive to Arillas and spend the days and evenings there anyway. We are also going to book for later in the season.

Thanks again

Stu and Jacqui
Title: Re: cancelled holiday
Post by: Val n Bill on May 07, 2012, 03:01:42 PM

Keeping my fingers crossed for a happy outcome Stuee b, do hope you get to Arillas soon.

                     Val x
Title: Re: cancelled holiday
Post by: Val n Bill on May 07, 2012, 03:24:34 PM

BillyB enjoy your holiday in Roda, glad to hear you will visit Arillas.

You have to do what suits your family this time, but Do Not give up your fight for compensation with Olympic they do this with the hope you will all take it lying down and not make a fuss, just show them how big a fuss an upset holidaymaker CAN make.

                            Val x
Title: Re: cancelled holiday
Post by: BILLYB on May 07, 2012, 09:36:21 PM
Thanks Val . just looked at the cancellation policy and we are entitled to a full 10 pounds compo per person ,i dont know what we'll do with all of it lol.Hopefully we'll be back next year though
Title: Re: cancelled holiday
Post by: justphil on May 07, 2012, 09:53:00 PM
Weeping tears of cynicsm and derision here. They have taken your money and delivered a completely different product. And can now get away with a derisory payment of 10. Let us help you go independent next year Stuee.

Jen and I book our flights way in advance, at the best possible rates. We then talk to the accommodation owners and arrange staying with them. If you need help with that, contact me and I will either sort it or pass it on to someone who is a regular there. They will then move heaven and earth to get you the best availabe taxi transfer.

St**f Thomas Crook and all the rest. They even rob our Corfiot hosts blind.

Phil
Title: Re: cancelled holiday
Post by: PPMMAN on May 08, 2012, 10:03:52 PM
I have just done a quick search and bearing in mind I dont know if you are going for 1 week or 2 or which airport

Package deals: -

Mon 28th May for 1 week

Kaloudis - 596 in total (Thomson)
Akti 532 in total (Thomas Cook)
Makris 550 in total (Thomas Cook)
Mirage 618 (Thomas Cook)


Independant :-

Flights range from 119 return from Stanstead and 121 from Manchester with accom ranging from the 20 euro mark (Alexandros) or many many others.

Good luck in whichever path you choose and please let us know how it goes!
Blimey !Jo Wisset Marinaki ambassador ? now Arillas Tourist Operator is there no end to your talents Girl ?/ LOL luvsya
Title: Re: cancelled holiday
Post by: JohnDenver on May 17, 2012, 06:42:44 PM
Hello there! I know why the holidays have been cancelled. For further informations please PM me.


Hi does any one know what has happened to christos apartments we have just had a letter from Olympic to say that they have cancelled our holiday there and moved us to an apartment in Roda I am absolutely furious I booked because I wanted to come to Arillas not Roda. Have spoken to customer service and they said they can put me in Arillas if there is accomodation but I have just checked and there is nothing available.
Title: Re: cancelled holiday
Post by: BILLYB on May 18, 2012, 05:18:49 PM
sent you a pm thanks
Title: Re: cancelled holiday
Post by: Anna (anna-studios) on May 18, 2012, 10:36:40 PM
one way flights to uk from corfu

if you find something to come over
i am here to help
www.annastudios-arillas .com

free transfers from and to the airport
have a nice day
anna

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Just want to say thank you so much for everybody's comments and advice just one more reasont why I would so love to come back to Arillas you people are in a league of your own. Sorry we have replied before but we have been working all weekend. I will spend the next couple of days trying to find those cheap flights and hopefully we will see some of you at the end of May. If that does not work and we do end up in Roda I have told Jacqui I ma goung to hire a car and we will drive to Arillas and spend the days and evenings there anyway. We are also going to book for later in the season.

Thanks again

Stu and Jacqui
Title: Re: cancelled holiday
Post by: justphil on May 18, 2012, 11:44:56 PM
Stu and Jacqui, Annas studios are much nicer than Christos, a bit nearer the centre but still in a gorgeous elevated position. A lovely pool, spacious rooms, very nice pool-bar and above all a fantastic family atmosphere. We have stayed there, so this is experience rather than hearsay.

It is typical of Anna to offer you any help that she can. I have said it to her face, "Anna, you're a STAR." Fingers crossed for you, and if I can help send me a PM or email.

Phil
Title: Re: cancelled holiday
Post by: BILLYB on May 19, 2012, 12:53:00 AM
I agree with you Phil . We went in Anna's nearly every night on our way back up to Christos last year its a lovely place